![]() This also mirrors ACSI’s study from the spring on smartphones where iPhone took top honors with the same score of 82. While Apple was able to hold its title for highest satisfaction in the study with its iPads and Macs, it did lose a point this year coming in with an overall score of 82/100 and Samsung just missed a tie with an overall score of 81/100. Notably, overall satisfaction was highest with desktops at 80, tablets were next at 78, with notebooks just trailing behind at 77. ![]() The PC and tablet market overall saw customer satisfaction remain unchanged in the US as ACSI reports that came in at 78/100 just like last year. ![]() ![]() However, compared to the customer satisfaction scores Apple often shares, these are notably lower. Apple just managed to edge out Samsung and once again earned the highest PC and tablet ratings from consumers with iPad and Mac. ![]() The American Customer Satisfaction Index (ACSI) is out with its yearly study on PC and tablet satisfaction in the US. ![]()
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